Charges on your statement

How to identify a Kobbe subscription charge and what to do if something looks wrong.

You may be here because a card statement, bank app, invoice, or payment notification mentioned Kobbe, kobbe.io, or a Polar-powered Kobbe subscription.

Kobbe is a privacy-friendly analytics service for website owners and teams. Paid plans are subscriptions for hosted analytics, event processing, dashboards, shared reports, and related product features.

Why you might see a Kobbe charge

A Kobbe charge usually means one of these happened:

• You started a paid subscription after checkout.
• A trial ended and the selected plan began billing.
• A yearly or monthly subscription renewed.
• Someone on your team bought Kobbe for a workspace you use.

If the charge is expected, your subscription and billing details are available from the billing area inside the Kobbe app.

If you do not recognize the charge

If the charge does not look familiar, contact us and include any context that helps us find it quickly:

• The email address that may have been used for the Kobbe account
• The approximate charge date
• The charged amount and currency
• The card statement wording you see
• Whether you believe the card or email address may have been used without permission

Do not send full card numbers, passwords, authentication codes, or screenshots containing sensitive payment details.

Refunds and billing mistakes

Kobbe subscriptions are generally non-refundable, as described in our Terms of Service. That said, billing mistakes, duplicate charges, fraud reports, or other unusual cases are reviewed by a human.

If something is wrong, we want to understand it and fix it. Email support@kobbe.io and we will help review the account, subscription, or charge.

Need help?

For billing questions, account access, cancellations, or charge reviews, contact support@kobbe.io.